Thank you so much for your very prompt and helpful answer. I just told Gary what your info told us to do, and his answer was, “You did pick the right guy to buy from”. That’s not something I’d normally hear him say, so once again, I thank you for all your help.

I’ve already given you the highest rating and with all the letters on your site, I doubt you need another, but please know if we ever need another for one of our sons or whomever, we’ll be purchasing from you.

Once again, thank you for your help.

Ros Fader

Dear Dave, (1-16-08)

THIS IS THE PLACE TO DO BUSINESS!! FIVE STAR RATING!!
I was skeptical at first to order from you by email, as I couldn't call my order in without talking to a person on the phone.
However, I placed an order for a watch winder and received it in two days with no problem. BUT, I did have a problem with the winder after a couple of weeks. No fault of yours, just a factory defect. As soon as I contacted you by email, you answered me telling me to return it and shipped out another immediately. You answered my emails as fast as I wrote them and made me a very happy customer!!
You are an honest businessman with a commitment for customer support and service and you gained another customer's confidence in the process!!

Thank you very much and I look forward to doing business with you again!!

Michael Hanson

 

==================================================================

Dear Dave -

As a Computer literate individual since 1981 when IBM introduced the PC, I like to remark on my order with you and your company.

I have used the Internet for about 25 years and in all that time I have never been more pleased with a transaction. My purchase of two Steinhausen Quad II watch winders, a Steinhausen Chronograph watch and finally, an Aculife Acupuncture system was as smooth as glass. Everything arrived within 48 hours. "ABSOLUTELY FANTASTIC".

You provided me with your personal insight and knowledge of the items that proved to be educational and an invaluable asset in making my decisions on what to buy. Your Web Site itself proved to be another tool that proved to be of the highest quality.

I feel that I have found not only a reliable source for the items I want, but have also found an individual who is dedicated to enlighten and service to his customer. This is all done at a fair price while providing a superior product.

As Arnold said "I'll be back".

Best regards, Alan

==================================================================

Greetings Mr. Long,
Please allow me to thank you for your quick response. Indeed, I am 
impressed with your "no kidding" quick response (it is noted on your website 
from customers - that you walk the customer service talk) - impressive! 
This is doubly more impressive considering the time of year and peak time 
for shopping, etc. I am extremely surprised and delighted to get a response 
back so quickly!
For-Your-Information - You Might Find This Feeback Interesting: My wife 
coordinated with a dear friend of the family for the watch and watch winder 
gifts. Tim is a watch repair expert - formally trained at the Watch 
Technology Institute, North Seattle Community College (one of 2 Rolex 
certified training centers in the Western U.S.). He currently works on 
Rolex watches for a major regional jewelry company in this area - and 
naturally, works on all my watches. He suggested the Steinhausen 
model purchased would especially complement our bedroom furniture/design 
(which it does). I didn't expect to get a watch winder - and Tim 
"specifically" recommended your web site (company) - and I'm not kidding - 
he noted the high level of customer satisfaction from others purchasing 
products from you! The word-of-mouth reputation is inavaluable - but is 
more relevant when validated by a customer - especially a new customer!

Again, I am very impressed with your level of customer service. I will 
refer others to your company.

Very Respectfully, Dan
=================================================================
USPS delivered Steinhausen Winder today.  Without question the quietest one I have owned, including my Orbita. Thanks, Steve-Kansas  1-8-06 ======================================================== Dear Dave, Thank you for your kind words, you brought tears to my eyes and made my day! You are beyond words the most professional, kind, understanding and so easy to deal with, especially over the internet, website that I have ever used! .....I frankly, am telling everyone I know and have e-mailed everyone on my list, as to your site and my super positive experience with you. Many Blessings, light and love on you, your family, home and business Vicky!===============================================================

Dave,

I would like to say thank you for such a “wonderful experience”. You see, I am not the typical internet shopper and I could easily be categorized as a skeptic by many. However, after visiting your site, ordering, and receiving the product I now believe in the possibility of shopping over the net (on your site for sure) Even when there was a need for me to reach you with questions your response was timely and very professional. Keep up the great work and don’t change your operating principles….. It is hard to find a business today exemplifying this level of character and integrity. Thanks again for being an important part of making my husband smile this Christmas. 
Wishing you a blessed and prosperous new year! Kathy==================================================================

Greetings Dave,

As the Dean of Technology at a 2 college district – I have communicated with many online companies (and we teach students interested in online retail). I have to admit, I have never communicated with an Internet Based company with the level of customer service of Steinhausen Overnight.com. As a matter of fact – the level of service with most brick and mortar companies do not match your customer service. Amazing!
I believe your company is an example of how Internet based companies can provide a quality product and the “high touch” customer service we are accustomed to at retail stores. You actually respond to emails! Because so many Internet based companies struggle with customer service – your company stands head and shoulders above many, many other companies. I have to admit – I am really impressed with your company Dave! I will continue to “talk up” your company – it is simply the best customer service I have had from any company in the last year (at least)!
Thank you very much for the gifts.
Very Respectfully, Daniel

===================================================================

 

 

DO NOT DAMAGE YOUR AUTOMATIC WATCH. TAKE A MOMENT AND READ BELOW TO PROTECT YOUR INVESTMENT:

LATELY THERE HAS BEEN A FLOOD OF CHEAP SPINNING WATCH WINDERS IN THE USA MARKET, SUCH AS AMAZON.COM. THESE WINDERS ARE NOT EVEN WATCH WINDERS, THEY ARE SIMPLY SPINNERS, THEY SPIN YOUR WATCH FOR HOURS STRAIGHT! AS IT SAYS IN THEIR AD, "SPINS FOR 1 HOUR AND SOME SPIN FOR 3 HOURS STRAIGHT". LADIES AND GENTLEMEN, THERE IS NO, I REPEAT NO, AUTOMATIC WATCH THAT NEEDS TO BE WOUND AN HOUR STRAIGHT OR 3 HOURS STRAIGHT!   THIS COULD VERY EASILY DAMAGE AND KILL YOUR HARD EARNED INVESTMENT OF AN AUTOMATIC WATCH.  THE STEINHAUSEN WATCH WINDER WINDS THE WATCH CORRECTLY BY GIVING 3 OPTIONS OF RUNNING TIME  WITH THE MAXIMUM BEING 33 SECONDS ON A ROTATING BASIS.  THIS IS HOW WATCH WINDERS ARE SUPPOSED TO RUN.  THE WATCH SPINNERS RUN FOR SUCH LONG PERIODS OF TIME DUE TO THE CHEAP QUALITY OF THE SPINNER AND THE SELLERS DON'T CARE ABOUT THE DAMAGE IT MIGHT DO TO YOUR WATCH.  THEIR GOAL IS ONLY THE SALE.   ONE EXAMPLE:   THERE IS A SINGLE WATCH SPINNER SELLING FOR $29 RETAIL.   AS AN OWNER, I CAN TELL YOU THAT THEIR WHOLESALE PRICE IS AROUND $15.  THE FACTORY THEY PURCHASED IT FROM GOT IT FROM CHINA FOR $5! THE FACTORY IN CHINA ALSO HAS TO MAKE A PROFIT AND THEY PUT ABOUT ONE DOLLAR OF MATERIAL IN THIS SPINNER.  THEREFORE,  YOUR EXPENSIVE, HUNDREDS TO THOUSANDS OF DOLLARS, WATCH IS BEING SPINNED ON THE QUALITY OF A ONE DOLLAR SPINNER!  NOW ON THE OTHER END OF THE WATCH WINDER LINE, THERE ARE SOME THAT ARE MARKED UP AROUND 500%!  THOSE YOU DON'T NEED EITHER.  BUT, YOU CAN GET A TOP OF THE LINE STEINHAUSEN WATCH WINDER, SUCH AS A SINGLE WATCH WINDER FOR JUST $69! IT WILL RUN ON MANY DIFFERENT PROGRAMS, VERY SILENT AND ZERO CHANCE OF DAMAGING YOUR WATCH.  SO IF YOU DON'T BUY FROM US, THAT IS FINE, JUST DON'T FALL FOR THESE CHEAP KNOCK OFFS THAT ONLY HAVE A FEW DOLLARS OF QUALITY IN THEM.   THE HIGH INVESTMENT IN YOUR WATCHES DESERVES BETTER THAN THIS.   ALL STEINHAUSEN WATCH WINDERS ARE VERY TOP QUALITY AND ARE VERY REASONABLY PRICED.  IN CLOSING, I WILL PROMISE YOU TWO THINGS: (1)  AT MY STORE, YOU WILL FIND THE STEINHAUSEN WATCH WINDERS PRICED THE BEST ON THE INTERNET OF AUTHORIZED DEALERS;  (2)  IN AN EFFORT TO HELP  KEEP YOU AWAY FROM THESE HORRIBLE SPINNERS, IF YOUR FINANCIAL SITUATION MAKES IT THAT YOU NEED HELP OFF OUR ALREADY REDUCED PRICES, JUST EMAIL ME.   I AM THE OWNER AND I ANSWER ALL MY EMAILS.  I PROMISE TO DO EVERYTHING I CAN TO HELP YOU WITH THE COST IN HARDSHIP SITUATIONS.  MY EMAIL LINK IS ON THE WEB SITE.  THANK YOU FOR CARING ENOUGH TO READ THIS MESSAGE.   DAVE LONG, OWNER.

=================================================================