Steinhausen Watches

Please send the free "silver" money clip and thank you for your credibility. You have a customer for life!

Again, thank you. 

Michael K. Williams 9-27-06

Dave, 6-26-06

Thank you so much for your time and consideration of my situation. I truly appreciate not only your prompt personal response but your willingness to refund the shipping costs for the return of the defective watch winder. I am anxiously awaiting the new watch winder (thanks for getting it out to us so quickly) and am hopeful that it will work out well!

I respect your willingness to stand by your claims of superior customer service! You have definitely earned our loyalty and I cannot see a need to shop anywhere else for these type of products. My family has several serious watch collectors so I will certainly recommend your company to them as well. 

Thanks again for taking care of the problem. It means a lot!

-Stacey Stoddard

THE NEXT FOLLOW UP LETTER BELOW ON 6-28-06

Hi Dave,

Wanted to let you know that we received the new watch winder today and it works beautifully! Cannot believe the difference between this new one & the one we returned...

Thank you again for your assistance & for resolving our problem. My husband is very happy with his free gift!

Best regards,
Stacey Stoddard

To Mr. Long:
Your response to e-mails within 24hours is incredibly reassuring and tremendously stress-relieving. It's something that simple that can make or break an e-commerce business. You definitely know the importance of customer service and that's what it's all about. All on-line companies can learn from the example you set.
Thanks again for making these products available.

Sincerely
Jonathan

Dear Dave -

As a Computer literate individual since 1981 when IBM introduced the PC, I like to remark on my order with you and your company.

I have used the Internet for about 25 years and in all that time I have never been more pleased with a transaction. My purchase of two Steinhausen Quad II watch winders, a Steinhausen Chronograph watch and finally, an Aculife Acupuncture system was as smooth as glass. Everything arrived within 48 hours. "ABSOLUTELY FANTASTIC".

You provided me with your personal insight and knowledge of the items that proved to be educational and an invaluable asset in making my decisions on what to buy. Your Web Site itself proved to be another tool that proved to be of the highest quality.

I feel that I have found not only a reliable source for the items I want, but have also found an individual who is dedicated to enlighten and service to his customer. This is all done at a fair price while providing a superior product.

As Arnold said "I'll be back".

Best regards,

Alan

Greetings Dave,

As the Dean of Technology at a 2 college district – I have communicated with many online companies (and we teach students interested in online retail). I have to admit, I have never communicated with an Internet Based company with the level of customer service of Steinhausen Overnight.com. As a matter of fact – the level of service with most brick and mortar companies do not match your customer service. Amazing!



I believe your company is an example of how Internet based companies can provide a quality product and the “high touch” customer service we are accustomed to at retail stores. You actually respond to emails! Because so many Internet based companies struggle with customer service – your company stands head and shoulders above many, many other companies. I have to admit – I am really impressed with your company Dave! I will continue to “talk up” your company – it is simply the best customer service I have had from any company in the last year (at least)!



Thank you very much for the gifts.



Very Respectfully,

Daniel

Thank you so much for everything that you have done. 
I still can't get over the fast customer service and
response to my e-mails. The watch is beautiful, it is
for my boyfriend (soon to be husband) for Christmas. 
Keep up the good work and don't change anything that
you do. Your company will go far.

Thank you again
Tina