Steinhausen Watches

Return Policy

READ BELOW ABOUT THE BEST REFUND POLICY ON THE NET:

AS OWNER OF THIS WEB SITE, I WANT YOU TO FEEL TOTALLY COMFORTABLE WHEN MAKING YOUR PURCHASE HERE. SO I AM GIVING EVERY CUSTOMER A RISK FREE REFUND POLICY. SO IF YOU DON'T LIKE THE ITEM FOR ANY REASON, JUST RETURN IT TO US FOR REFUND. YOU RISK NOTHING WITH YOUR PURCHASE.

EVEN MORE GOOD NEWS FOR YOU! UNLIKE OTHER STORES WHO GIVE YOU JUST 15 TO 30 DAYS TO GET REFUND. AT MY STORE, YOU HAVE 45 DAYS TO RETURN THE ITEM FOR REFUND!

SO YOU HAVE A RISK FREE 45 DAYS TO LOOK OVER ITEM AND IF YOU DON'T LIKE IT, JUST SEND IT BACK FOR REFUND!

WHAT IS THE PROCEDURE FOR GETTING REFUND? JUST EMAIL US AND WE WILL SEND INSTRUCTIONS AND ADDRESS WHERE TO SEND ITEM. THEN ONCE YOU EMAIL US THE TRACKING NUMBER OF SHIPMENT, WE WILL THEN ISSUE YOU IMMEDIATE REFUND! EVEN IF PACKAGE AS NOT ARRIVED HERE YET!

I HAVE TO TELL YOU THAT I RECEIVED A HUGE AMOUNT OF VERY POSITIVE COMMENTS ABOUT OUR CHRISTMAS REFUND POLICY. AS WE GAVE CUSTOMERS ALL THE WAY UNTIL THE END OF JANUARY TO RECEIVE A REFUND, EVEN IF THEY ORDERED WAY BACK IN OCTOBER FOR A CHRISTMAS PRESENT!

BELOW IS JUST A FEW OF THE COMMENTS FROM ACTUAL CUSTOMERS HAD TO SAY ABOUT OUR SERVICE/REFUND POLICY:

Dear Mr Long,

I want to thank you for your unparalleled excellence in customer service. It is rare indeed to find someone who is both pleasant and trusting enough to issue a refund so promptly and unquestioningly. I regret that I had to exchange what I had found to be a very nice watch; however, the person to whom I gave it as a present is also very impressed by your willingness to take the item back. I will remember you if I should have another occasion to give such a gift.

Thank you very much,

Kyler

Hello--I most sincerely desire to thank you for a most enjoyable buying experience. Item broken, so what! Not important! What is important is your handling of situation. I am glad it came broken, for I have found an honest seller and I will definitely be back to buy from your store. Your personal beliefs definitely show in your actions.
I hope my comments will send others your way, but I think someone much more than I will bless your business for you and you will be a great success. Sincerely, [Bill]-

Dave:

First of all I want to thank you for your personal response. It is not often, actually never, where the owner of the company, responded to insure that everything was taken care of. Customer service is back.

I will definitely pass the good word and utilize your company when possible.

Again, thank you.

Dennis

Received the replacement item in good shape. Thanks for being so kind and working with me as a customer. Will be glad to do business with you again. Thanks Dave.

Joe

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